Customer Success & Operations Manager (Mexico)

**About Us**:
We are a growing startup helping fast-growing businesses scale through high-quality offshore talent. We manage large customer accounts and are looking for a strategic, hands-on customer success leader to manage these relationships and ensure operational excellence.
**Role Overview**:
As a Customer Success & Operations Manager, you will own the post-sale relationship with our highest-value customers. You will act as a trusted advisor to clients and oversee the offshore teams delivering services to them. This role requires excellent relationship management, team coordination, and operational problem-solving skills.
**What Youll Do**:
- ** Account Ownership**
- Serve as the main point of contact for assigned customer accounts.
- Build and maintain strong relationships with senior client stakeholders.
- Conduct regular check-ins, QBRs, and performance reviews.
- ** Team & Talent Oversight**
- Supervise BPO staff performance on client accounts.