Customer Success Operations Coordinator

Responsibilities

• Sophos is looking for a Customer Success Operations Coordinator to support the execution, administration, and continuous improvement of Customer Success systems, processes, and programs
• This role will play a critical part in scaling Customer Success by owning operational workflows, supporting the administration of platforms such as ChurnZero, and identifying opportunities to automate and optimize customer-facing processes using tools like Power Automate and AI capabilities
• You will partner closely with Customer Success, Sales, Support, and Operations teams to improve efficiency, ensure data integrity, and enable consistent customer experiences at scale
• Customer Success Systems & Platform Administration
• Support day-to-day administration of ChurnZero, including journey, campaign, and playbook configuration
• Manage segmentation, audience targeting, and user access
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