Customer Success Officer

Job Description

Overall responsibility of perfect implementation of all client payroll rules.

• Stay updated on changing DOLE rules and update the software accordingly.
• Run payroll for clients.
• Develop Excel back‑ups for calculation.
• Automate payroll on the HCMS for all current clients.
• Handle existing and new client’s data migration.
• Ensure successful onboarding and implementation of our Human Capital Management Software (HCMS) for all clients.
• Work with other teams internally and at the client’s end to resolve roadblocks.
• Define the project plan for each implementation and ensure all timelines are met.
• Interact with clients, including site visits for implementation, and maintain a good rapport.
• Ensure timely resolution of all client concerns post implementation.
• Promote client loyalty.
• Obtain understanding of client payroll rules and policies durin...