Customer Success - Microsoft Viva

The Customer Success supports all aspects of the customer lifecycle, from onboarding to adoption, enablement, training, and value reviews for a strategic portfolio of customers using Microsoft Viva. This role places a strong emphasis on customer success, user adoption, and education, ensuring customers maximize the value of their Microsoft Viva investment through ongoing guidance, workshops, and training sessions.

Key Responsibilities

• Serve as the primary contact for post‑sales customer engagement, including onboarding, adoption, and consultative guidance.
• Act as a trusted advisor, providing best practices, insights, and consistent product guidance.
• Execute customer success strategies aligned to both short‑ and long‑term business goals.
• Deliver value reviews that connect Viva solutions to customer business outcomes and priorities.
• Monitor customer health, identify risks, and develop actionable success plans to improve outco...