Found Description
- The Client Success Manager is responsible for engagements with Teifi’s ongoing support and retainer clients. This role blends technical support leadership, business analysis, and client relationship management.
- You will be deeply involved in day-to-day support execution, requirements analysis, and solution validation. You will act as the primary escalation point for complex issues, coordinate work across internal teams, and ensure clients receive proactive guidance and measurable value from their retainer engagements.
- This role is ideal for someone with strong Shopify expertise who enjoys hands‑on problem solving, direct client interaction, and owning outcomes from intake through delivery.
Key Responsibilities
- Client Support & Relationship Ownership
- Own relationships with clients on support and retainer agreements
- Serve as the primary point of contact for ongoing support work
- Manage client exp...