Customer Success Manager (Valparaíso)

A fast-growing SaaS company is hiring a Customer Success Manager to join its LATAM team.

This is an independent contractor engagement: you'll work on an invoicing basis, with no employer-employee relationship, and handle your own taxes and filings. Candidates based in Colombia or Mexico are preferred, but strong profiles from other countries in the region will be considered.

You'll own a portfolio of retail and supply chain customers across LATAM, using your retail expertise to drive adoption, satisfaction, and real long-term value. You'll work closely with the product, engineering, and data teams, and travel to customer sites when it makes sense.

What you'll do

Customer portfolio management

• Own a book of retail accounts and keep them healthy, satisfied, and renewing
• Run regular check-ins, QBRs, and strategic planning sessions
• Watch how customers are using the product and spot risks and growth opportunities early