Found Description
Job Summary
As a Customer Success Manager (CSM) at MaintainX, you’ll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business.
This isn’t a standard playbook‑following role. We’re looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth.
Responsibilities
- Manage a book of accounts with a focus on segmentation and strategic prioritization.
- Create and execute success plans aligned with customer business objectives and value metrics.
- Monitor account health using data and behavioral indicators to adapt engagement strategies.
- Deliver end user training and enablement through both 1:1 and 1:many formats (e....