Customer Success Manager

1. Revenue Growth: Upsell & Cross-Sell

• Proactively identify and develop new business opportunities within existing client accounts.
• Drive account expansion through additional headcount, new project streams, or new service lines.

2. Client Relationship Management

• Serve as the primary commercial point of contact for key decision-makers across assigned accounts.
• Conduct regular business development touchpoints, site visits, and engagements.
• Strengthen multi-level relationships to gain visibility on upcoming needs and budget cycles.
• Maintain an active client listening routine to uncover pain points and future requirements.

3. Partnership With Customer Success Operations Manager (CSOM)

• Coordinate closely with the CSOM to ensure seamless governance:
• MBR/QBR participation
• Renewal planning
• Risk mitigation strategy
• Align c...