Found Description
Role Overview
The Customer Success Manager (CSM) is responsible for ensuring the successful implementation, adoption, and long-term satisfaction of Stratumn customers. Acting as a trusted advisor, the CSM sits at the intersection of client stakeholders, Stratumn’s Solution Engineering teams, and Product/Engineering teams.
This role requires strong communication skills, a professional level of English, the ability to operate comfortably in a technical environment, and the capacity to translate customer needs into actionable insights for internal teams.
Key Responsibilities
1. Customer Success & Relationship Management
- Build strong, long-term relationships with customer teams.
- Lead Customer Success Reviews and Steering Committees.
- Serve as the voice of the customer within Stratumn.
- Ensure customers fully understand Strat...