Customer Success Manager (Spanish - English)

Responsibilities

• Landbot is an AI-first SaaS company building AI Agents that help businesses deliver exceptional experiences to their users
• We’re growing our Customer Success team and looking for a Customer Success Manager who is as comfortable demoing a product as they are running a data-driven business review
• This is not a relationship management role
• Our CSMs own outcomes — they help customers achieve measurable results with Landbot, and they hold themselves accountable to those results
• You’ll manage a portfolio of Business plan customers (our largest accounts, paying 400€– 20k+/month), and you’ll be expected to proactively drive adoption, expansion, and retention through structured, insight-led engagement
• You’ll report to the Head of Customer Success and work closely with Sales, Support, and Product
• Own a portfolio of managed accounts (Business plan) and be accountable for their retention and growth <...