Customer Success Manager

Customer Success Manager – São Paulo, Brazil

EF Corporate Learning is the world’s first and largest corporate language training provider delivering language training for organizations since 1965.

We are seeking a highly organized, customer‑driven client manager who can uncover stories behind the data and deliver excellence in language training programs for employees.

Responsibilities

• Become quickly recognised by customers as a trusted advisor and consultant who helps them reach business goals through strategic investments in English language learning programmes, achieving clear KPIs such as client satisfaction and renewal rates.
• Be recognised and celebrated by our global organisation for delivering commitments and exceeding expectations in terms of client service.
• Set up and implement client learning programs that may involve hundreds or thousands of learners, building and maintaining client loyalty, satisfaction and s...