Found Description
Job Summary
IHUBApp helps organizations launch branded digital Hubs that bring together updates, events, resources, and community engagement in one place. We're hiring a Customer Success Manager to onboard new customers, drive product adoption, and ensure long-term customer retention. You'll work directly with customers to plan successful launches, train teams on core features, and measure engagement using platform analytics.
What you'll do
- Lead onboarding from kickoff to launch, including configuration, content setup, and training
- Build customer success plans focused on adoption, engagement, and renewal
- Train customers on publishing workflows, scheduled posts, surveys, calls-to-action, and reporting
- Monitor account health, identify risks early, and coordinate solutions with support/product
- Capture customer feedback and translate it into clear product/process improvement requests
- Maintain accurate...
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