Customer Success Manager - Retail Focus

Join the team as a Customer Success Manager with a focus on fashion and hospitality in Kingston, ON. Your role revolves around driving engagement, enhancing customer relationships, and ensuring high-quality service delivery.
This position requires keen oversight of store operations and partner training, along with strategic planning for customer retention and satisfaction. As a pivotal link between United and customers, you’ll play a critical role in meeting service expectations and managing communication across various platforms.
Key Responsibilities:
• Oversee daily operations and audit processes
• Develop and implement store budgets
• Build relationships with customers and partners
• Manage training and mentorship programs for staff
• Lead performance management initiatives
Requirements:
• Experience in customer success and service management
• Strong operational management skills
• Knowledge of budgeting and financial practices
• Excellent leader...