Found Description
**_Puebla_**
**_, _**
**_Mexico_**
**_ _**
**Customer Success Manager (remote position)**
The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews).
**General Accountabilities**
- Onboarding new Microsoft CSP customers
- Establishing QBRs (Quarterly Business Reviews to review customer’s licensing, customer’s tenant, and Microsoft best practice recommendations from Microsoft dashboards and scores.
- Acting as the voice of the customer and document customers’ needs and inquiries and take them to the Microsoft CSP practice to process.
- Discover opportunities that help customers save on licensing costs
- Discover upsell/cross sell opportunities for more services and subscriptions
- Reporting to the lead of customer success manager on numbers of reviews & opportunities
- Helping sales, inside sales, and BDMS on licensing/sale...
**_, _**
**_Mexico_**
**_ _**
**Customer Success Manager (remote position)**
The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews).
**General Accountabilities**
- Onboarding new Microsoft CSP customers
- Establishing QBRs (Quarterly Business Reviews to review customer’s licensing, customer’s tenant, and Microsoft best practice recommendations from Microsoft dashboards and scores.
- Acting as the voice of the customer and document customers’ needs and inquiries and take them to the Microsoft CSP practice to process.
- Discover opportunities that help customers save on licensing costs
- Discover upsell/cross sell opportunities for more services and subscriptions
- Reporting to the lead of customer success manager on numbers of reviews & opportunities
- Helping sales, inside sales, and BDMS on licensing/sale...