Customer Success Manager - Product Support (Esteiro)

At Civitfun, we develop technology solutions that digitalize and automate key processes in the hospitality industry. Our flagship product, Online Check-in, enables hotels to offer a smooth, contactless, and personalized experience to their guests.

We work with hotels around the world, and our commitment is to deliver specialized, efficient, and high‑quality technical support, aligned with the excellence of our products.

What Will You Do in This Role?

As a Support Technician in the Customer Success team, you’ll be responsible not only for resolving technical and functional issues reported by our clients, but also for actively contributing to the continuous improvement of our support model, hotel care and tool usage. You’ll handle requests from receptionists, hotel managers, and IT teams, performing rigorous analysis to offer well‑founded diagnoses with clear and empathetic communication. You won’t manage or build integrations, but you will need to understand...