Found Description
Position Summary
Flora Health is seeking a Customer Success Manager (CSM) – Patient Access Programs to serve as the primary operational owner for pharmaceutical manufacturer programs supporting patient access, affordability, and therapy initiation.
Job Type
Full-time
Key Responsibilities
Client Success & Program Management
- Serve as the primary day‑to‑day contact for assigned pharmaceutical manufacturer accounts and patient access programs.
- Lead program onboarding, implementation, launch, and ongoing management activities.
- Develop and maintain program plans, timelines, deliverables, and stakeholder communications.
- Facilitate regular client meetings, status reviews, and business reviews.
- Monitor program performance and proactively identify opportunities for optimization and growth.
- Ensure client objectives, contractual commitments, and operational requirements are consist...
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