Found Description
Customer Success Manager (Google Ads)
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Role Summary
ScalixAI is hiring an
Customer Success Manager
to own the end-to-end success of a portfolio of
Google Ads agency clients
. This role is retention-first: you'll keep clients aligned, confident, and renewing by delivering
measurable value at every touchpoint
—clear performance insights, actionable plans, proactive problem-solving, and timely escalation when fast decisions are needed. You will also help drive growth through
upsells and referrals
earned through consistent outcomes.
Key Responsibilities
1) Client Onboarding & Expectation Setting
- Lead onboarding by understanding the client's business model, goals, target customers, budget, and success criteria.
- Set clear expectations on
scope, deliverables, timelines, communication rhythm, and responsibilities
(client vs agency).
- Est...