Found Description
Customer Success Manager
Ekco, Milton Keynes, England, United Kingdom
About the role
Ekco is seeking a proactive, customer-focused individual to join our service delivery team as a Customer Success Manager. This role is ideal for someone passionate about building client relationships, ensuring customer satisfaction, and supporting service delivery operations.
Responsibilities
- Customer Onboarding: Provide new clients with a comprehensive Customer Handbook, a Control Panel overview, and clear contact and escalation channels.
- Customer Relationship Management: Conduct a minimum of six proactive calls per year with each customer to:
- Gather feedback on service performance.
- Identify and discuss actions for continual service improvement.
- Highlight potential upsell opportunities and collaborate with the Sales team.
- Act as an escalation point for aligned customers, ensuring pro...