Customer Success Manager Mid-Market

About the Role

We're looking for a proactive, relationship-driven Mid-Market Customer Success Manager to help our merchants maximize the value of their loyalty program while driving long-term retention and growth.

As a Mid-Market CSM, you'll manage a portfolio of established merchants, acting as their trusted advisor throughout their customer journey. You'll work closely with merchants to increase platform adoption, identify opportunities to improve performance, proactively mitigate churn risk, and uncover opportunities for account expansion. You'll also own the contract renewal process, helping merchants continue to see the long-term value of partnering with TapMango.

This role is ideal for someone who enjoys building relationships, solving business challenges, and helping customers achieve measurable results.

Salary: 60.000- 65.000 CAD

What You'll Do