Customer Success Manager (Mid-Market)

Candidate Profile

You take pride in exceeding expectations. You uncover needs by listening closely. You love technology and serve as a trusted advisor. You are not afraid to convince someone to change their mind. You are excited to take on new challenges in a growing company. Second language fluency is an asset.

What You’ll Do

• Manage the customer life cycle for our mid‑size strategic customers.
• Be responsible for key metrics such as Customer Health, Retention, and Expansion.
• Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals.
• Engage as a mentor across the wider Customer Success team.
• Serve as a key voice of our customers to internal teams including Product, Sales, and Leadership, and partner with other internal teams to drive best‑in‑class customer experiences.
• Maintain impeccable records in our Customer Success software.