Found Description
In this role, you will own client adoption, value realisation, retention, and growth through structured engagement, data-driven insights, and cross-functional collaboration. You will also act as a strategic client partner and internal orchestrator, delivering measurable outcomes through digitally enabled Customer Success practices.
Key Responsibilities
- Drive onboarding, adoption, and strategic engagement to accelerate time-to-value.
- Manage account health, retention, renewals, and expansion using predictive insights.
- Represent the voice of the customer through structured feedback and executive engagement.
- Execute consistently against CS playbooks with strong CRM hygiene and reporting.
- Leverage automation, AI insights, and digital tools to proactively manage risk.
- Continuously build capability through product mastery, data literacy, and learning.
What We’re Looking For In You
- E...