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The official recruitment begins August 2026. By applying to this position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027. We will host info sessions about the Program in the months ahead.
Who You’ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implemen...