Customer Success Manager

Marketing Cloud Customer Success Manager

As a Marketing Cloud Customer Success Manager (MC CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor forging deep relationships with your customers and account teams, maintaining awareness of key events, needs, potential risks, and value drivers.

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With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment.

You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimization...