Found Description
Job Description
The Customer Success Manager position will report into the EMEA Head of Customer Success.
The Customer Success Manager works with the Account Management team to ensure that our clients understand and get tangible value from the LIONS Intelligence portfolio of products: The Work, Contagious IQ, WARC, and Effie. The CSM also works with our New Business team, onboarding new clients and facilitating their training in our product suite.
The role of the CSM is to become the trusted advisor to our clients who range from the largest advertising agencies to leading brands and media owners. We aim to build our partnerships and relationships with our customers to increase their understanding and usage of our suite of LIONS Intelligence products and services.
Everything the CSM role does is to increase the likelihood of renewal, upsell and cross-sell.
The majority of each day will be spent engaging with customers via meetings, speakin...
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