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Description As a Customer Success Manager, you’ll be the main point of contact for our clients, helping them to achieve success with the Liveforce platform. This role is ideal for a personable, proactive professional who enjoys problem-solving, building relationships, and ensuring that clients gain the most value from our solution. Key Responsibilities Lead new clients through onboarding, ensuring a smooth transition and full understanding of the platform’s features. Serve as the primary contact for clients, developing strong relationships to drive product adoption and satisfaction. Address client inquiries, troubleshoot issues, and ensure timely solutions to maintain high levels of satisfaction. Gather client feedback and insights, advocating for customer needs with internal teams to improve product offerings and user experience. Identify opportunities for account expansion and renewals, presenting solutions that align with client goals and business needs. Conduct regular check-ins wi...