Found Description
Role Title: Client/Customer Success Manager (CSM)
Department / Function: Client Success
Primary Focus Area: Client Outcome Ownership & Strategic Alignment
Reports To: Senior Client Success Manager
Employment Type: Full-Time
Work Model: Hybrid
2. Why This Role Exists
Client relationships do not break because of one email. They break because expectations drift.
The Client Success Manager exists to:
- Protect long-term trust
- Align strategic objectives with delivery reality
- Ensure measurable outcomes are understood and tracked
At this level, you are accountable for:
- Client confidence
- Communication clarity
- Escalation judgement
- Strategic alignment
You are not just coordinating communication. You are responsible for relationship health. This role is ownership-focused and trust-driven. At Wertec, growth is based on d...