Found Description
Clarivate is seeking a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this role, you will be involved in ensuring Clarivate's products and services deliver on what is promised, ensuring that customers fully utilize the products and services to achieve Return on Investment, as well as providing optimal customer experience. You will have a foundational understanding of the industry and will work to gain basic product knowledge and an understanding of your assigned Customer’s needs, dedicated to fostering their success and supporting their needs. Serving as a conduit between customers and the wealth of resources and services at their disposal, the CSM enriches the customer journey, ensuring alignment with their objectives.
You will add value and build trusting, lasting relationships with our top customers by applying industry and product knowledge, relevant experience, and a deep understanding of your customer’s mission and obj...