Customer Success Manager in Fintech

Elevate customer experiences as a Customer Success Manager at Tipalti, guiding your clients to achieve their goals with our exceptional products and services in a hybrid work environment.

In this pivotal role, you will maintain strong relationships with a diverse portfolio of 45+ clients. Your responsibilities include driving customer engagement, product adoption, and retention, while addressing any challenges proactively. You will be the key contact during the entire customer journey, from implementation to full adoption.

Key Responsibilities:
• Build and maintain strong relationships with clients
• Monitor customer health and advocate for their needs
• Identify upsell and cross-sell opportunities
• Collaborate with teams to enhance product usage
• Present business reviews and product solutions

Requirements:
• Minimum 2 years in customer success or account management
• Strong SaaS understanding, fintech k...