Found Description
• Cultivate strong, trusted relationships within the assigned account base, acting as the primary point of contact for commercial and success‑related matters
• Collaborate with Account Executives (AEs) to develop and maintain a strategic account plan aligned with customer objectives, with quarterly revisions
• Own the target quota for the assigned customer portfolio. Proactively work with AEs for expansion opportunities, including cross‑sell of new products, expansion into new use cases/departments/geographies, plan and pricing reviews, and win‑backs/reactivations
• Lead commercial conversations and negotiations for upsells, renewals, and plan changes, working with CS + Sales Leadership where needed for larger or more complex deals
• Monitor customer satisfaction via business reviews, adoption, and CSAT/NPS scores to prevent or mitigate churn risk
• Actively retain and renew customers, securing commercial renewal terms and ensuring a positive ...