Found Description
THIS IS A PARENTAL LEAVE COVER (APPROX 13 MONTHS) ~ October 2026-November 2027
Job Summary
The Customer Success Manager plays a critical client-facing role at HSI APAC and is responsible for maintaining strong customer relationships, supporting product adoption, driving account growth and retaining customer licences.
This role owns our scaled portfolio of customers and balances strategic investment, scalable engagement and proactive risk management to deliver customer retention, health and growth outcomes.
Success in this role requires strong communication, commercial acumen and a solid understanding of HSI products, customer objectives and internal processes to effectively partner with customers and internal stakeholders.
The CSM maintains a retention and growth mindset, prioritising investment across a broad portfolio through both high-touch and scaled engagement strategies to maximise customer value.
Requirements
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