Customer Success Manager, Global Delivery Partnerships

About the Role
As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection of operations, data, and relationship management – you will use performance insights and operational expertise to drive real business outcomes for our merchant partners.The CSM is 70% focused on optimizing operational health – including operational efficiency, customer experience, and financial health – and 30% on enabling and driving revenue growth by supporting upselling and cross‑selling efforts in close partnership with Account Managers (AMs). You will own merchant operational health end‑to‑end: diagnosing performance gaps, designing data‑backed solutions, driving product adoption, and serving as a trusted advisor to your portfolio of merchant partners. You will work cross‑functionally to advocate for your merchants and continuously improve our platform.What You’ll DoOperational...