Customer Success Manager (French Speaker)

Overview

At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes, and long‑term success with the Netskope cloud security platform.

Responsibilities

• Own post‑sales success for enterprise customers, blending deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.
• Lead structured post‑sales handoffs from Sales, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization.
• Drive a structured onboarding program that accelerates time‑to‑value and early adoption.
• Lead regular cadence calls to monitor utilization, adoption & engagement, proactively identifying and mitigating adoption risk...