Customer Success Manager, FR speaking

Role Overview

As a Customer Success Manager, you will own and manage a portfolio of customers and be responsible for their overall success. Your portfolio will primarily consist of Mid‑Market companies, giving you the opportunity to engage with a variety of industries while learning and growing in your career at LumApps.

Responsibilities

• Partner with customers to understand their strategic goals, priorities, and desired business outcomes.
• Work with customers to build and execute a success plan and key performance indicators.
• Manage a portfolio of customers post‑implementation, focusing on growing adoption, ensuring retention, expansion, and satisfaction.
• Serve as the voice of your customers.
• Leverage data on customers in your portfolio to prioritize and proactively address issues.
• Interact and engage with customers at all levels (including VPs and Directors) across various personas (Comms, HR, IT,...