Found Description
Join Owner as a Customer Success Manager for POS solutions and make a difference in restaurant operations. Utilize your experience to support customers post-launch effectively and drive product adoption.
In this remote role, you will act as the main point of contact for restaurants implementing Owner’s Point of Sale system and digital ordering platform. Your goal is to enhance customer relationships and ensure they achieve business results through the software. Strong communication and negotiation skills are vital for success.
Key Responsibilities:
• Own the post-launch relationship for POS clients
• Deliver insights on growth strategies and technology usage
• Conduct reviews that link product use with client success
• Monitor customer health signals to mitigate churn
• Collaborate cross-functionally for customer success initiatives
Requirements:
• 2+ years of Customer Success in POS or SaaS
• Experience managing customer retention metrics
• Working kno...
In this remote role, you will act as the main point of contact for restaurants implementing Owner’s Point of Sale system and digital ordering platform. Your goal is to enhance customer relationships and ensure they achieve business results through the software. Strong communication and negotiation skills are vital for success.
Key Responsibilities:
• Own the post-launch relationship for POS clients
• Deliver insights on growth strategies and technology usage
• Conduct reviews that link product use with client success
• Monitor customer health signals to mitigate churn
• Collaborate cross-functionally for customer success initiatives
Requirements:
• 2+ years of Customer Success in POS or SaaS
• Experience managing customer retention metrics
• Working kno...
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