Customer Success Manager for Dynamics 365

Elevate your career as a Customer Success Manager at BDO, focusing on Microsoft Dynamics 365 Business Central solutions. Oversee client engagements, enhance service delivery, and drive continuous improvement.
In this key role within BDO's expanding Solution Operations practice, you'll leverage your extensive experience in delivering Dynamics 365 Business Central projects. Managing a portfolio of clients, you will guide your team in executing successful engagements, ensuring adherence to best practices. Your leadership will foster growth and retention through strategic customer relationships and innovative solutions.
Key Responsibilities:
• Lead client engagements from inception to successful delivery
• Manage budgets, scope, and timelines effectively
• Track KPIs and improve SLA compliance
• Facilitate internal meetings and customer interactions
• Resolve project conflicts and implement best practices
Requirements:
• 5+ years in Customer Success or Project Ma...