Customer Success Manager for Carla AI

Elevate client relations with Carla AI as a Customer Success Manager. This pivotal role focuses on onboarding, retention, and fostering long-term partnerships in a remote-first environment.
Carla AI is seeking an experienced Customer Success Manager to enhance customer experiences and maximize product adoption. You will manage the complete customer journey, from initial onboarding through to long-term success. This is a hands-on position that requires excellent relationship-building skills as you ensure customers realize the full value of our AI-powered voice platform.
Key Responsibilities:
• Guide new customers through implementation and configuration
• Train teams on Carla's dashboard and features
• Monitor customer success metrics for engagement
• Handle escalations while maintaining customer satisfaction
• Collaborate on case studies to support growth
Requirements:
• 2-4 years in customer success or B2B SaaS
• Proven track record in customer retention<...