Customer Success Manager for Bilingual Clients

Join MaintainX as a Bilingual Customer Success Manager committed to driving customer growth and satisfaction. Focus on impactful engagements with both English and Spanish-speaking customers.
In this role, you will be a strategic partner managing a diverse portfolio of North American and LATAM clients. Your bilingual skills will facilitate effective communication, training, and consultation, ensuring alignment with business goals. Your ability to navigate data will allow you to assess account health and engage customers proactively.
Key Responsibilities:
• Manage customer accounts with a focus on strategic prioritization
• Execute success plans to align with customer goals
• Conduct training sessions through various formats in both languages
• Identify churn risks through data and sentiment analysis
• Collaborate with Sales to find upsell opportunities
Requirements:
• 2+ years in Customer Success within the SaaS industry
• Track record of customer retention...