Found Description
Job Description
- Plan and execute our post-sale onboarding process, to move the Harmony Email Security platform to production and provide the initial training
- Assist and track customers with the ongoing deployment and usage of Harmony Email Security products and services
- Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
- Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
- Collaborate with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business
- Develop and nurture relationships with key customer decision makers
- Identify new opportunities withi...
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