Customer Success Manager, Dynamics 365 Managed Services (Business Central, F&O & CE)

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. We offer an award‑winning environment that fosters a people‑first culture with a high priority on personal and professional growth.

Your Opportunity

As part of our rapidly expanding Solution Operations (Managed Services) practice, we are seeking an accomplished Customer Success Manager with substantial experience leading Microsoft Dynamics 365 Business Central, F&O and/or CE managed services projects. In this role you will oversee a team responsible for executing new and ongoing engagements, own a portfolio of assigned clients and their managed services programs, coach staff, foster continuous improvement, and implement best practices to enhance service delivery.

Responsibilities