Customer Success Manager (Commercial Named)

Requirements

• While prior account management experience and/or familiarity with the commercial contractor industry is highly valued, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform
• Willingness to work during EST business hours is a pre-requisite
• Extraordinary people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
• Excellent written and verbal communication skills
• Highly organized with impeccable attention to detail
• Thirst for knowledge and willingness to learn
• Strong product instincts with the ability to document issues concisely
• Ability to thrive within a collaborative team environment and understands that we succeed or fail together
• Capable of efficiently learning and using complex soft...