Customer Success Manager, Commercial

As a Customer Success Manager at Secure Code Warrior, you'll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices.

You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations.

What You'll Do

Strategic Account Management

• Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growth
• Build and maintain multi-level relationships within customer organisations, from program managers to C-suite decision-makers
• Conduct regular Executive Business Reviews showcasing metrics...