Customer Success Manager (Colombia)

We are seeking a high-performing Customer Success Manager to serve as the primary point of contact between our agency and our growing client portfolio. This role demands a proactive, reliable, and ownership-driven professional who thrives in a fast-paced environment and is genuinely invested in client success.

About the Role

As our Customer Success Manager, you will own the full client relationship lifecycle — from onboarding to day-to-day communication and long-term retention. You will manage a portfolio of approximately 42 clients and work cross-functionally with our internal team to ensure seamless delivery and client satisfaction.

This is not a role for someone who needs to be managed. We are looking for someone who leads with initiative, moves with speed and excellence, and consistently anticipates client needs before being asked.

Key Responsibilities

• Serve as the primary point of contact for all assigned clients
• Manage an...