Found Description
**Customer Success Specialist**
**Full-Time - Remote (U.S. Eastern Time Hours)**
**Overview**:
We’re a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows—and we’re hiring our first **Customer Success Specialist**. This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact.
You’ll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you’ll help ensure every show launches smoothly and exceeds expectations.
**What You'll Do**:
- Lead onboarding with structured kickoff calls and milestone planning
- Manage episode timelines, guest coordination, and content delivery
- Use tools like Zapier or Make to automate workflows and reduce friction
- Provide regular updates to clients and align internal teams around t...
**Full-Time - Remote (U.S. Eastern Time Hours)**
**Overview**:
We’re a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows—and we’re hiring our first **Customer Success Specialist**. This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact.
You’ll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you’ll help ensure every show launches smoothly and exceeds expectations.
**What You'll Do**:
- Lead onboarding with structured kickoff calls and milestone planning
- Manage episode timelines, guest coordination, and content delivery
- Use tools like Zapier or Make to automate workflows and reduce friction
- Provide regular updates to clients and align internal teams around t...