Customer Success Manager CI (Bogotá)

We are seeking a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for building strong client relationships, ensuring customer satisfaction, and driving long‑term customer retention and account growth. The idóneo candidate will act as a trusted advisor to clients, helping them maximize the value of the company’s products or services while ensuring a seamless customer experience.

Key Responsibilities

• Build and maintain strong relationships with clients and key stakeholders
• Serve as the primary point of contact for customer communication and support
• Guide customers through onboarding, implementation, and product adoption processes
• Monitor customer engagement, satisfaction, and overall account health
• Proactively identify opportunities to improve customer retention and success
• Conduct regular client check‑ins, business reviews, and follow‑up meetings