Customer Success Manager - Canada

Position Summary

The Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships, the Customer Success Manager will understand the business needs of the customer in order to aid in driving the CDK solution value. The manager will strive to maximize adoption and utilization of CDK products, help customers achieve value, drive client engagement, and minimize churn. The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales.

Location

Remote field based position – Must reside near a major airport.

Responsibilities

• Follow all CDK Global policies and procedures
• Complete all mandatory assigned compliance tasks and acknowledgements
• Meet or exceed all performance expectations
• Travel up to 50% of the time
• Drive up to 25% of the time
• Fields questions ...