Customer Success Manager

Yard Dawgs Lawn Care | Calgary, AB (in-office)

Full-time | $85,000 base + performance bonus

ABOUT THE ROLE

Yard Dawgs is Western Canada's fastest-growing lawn care company, serving over 10,000 customers across six cities and scaling fast. Our goal is 15,000 customers in 2027, and retention is how we get there. We are not looking for someone to babysit a contact list. We are looking for the person who owns customer retention for the entire company.

This is a leadership role with a clear mission: deliver a world-class customer experience to every Yard Dawgs customer, with an obsessive focus on the first year. Most customers who leave, leave in year one, so a flawless onboarding and an unforgettable first season is the whole game. You will run our Customer Success team, set the standard for every email and every phone call, and be measured on how many customers we keep. If you are the kind of person who looks at a churn report and im...