Customer Success Manager BDO Dynamics 365

Become a driving force for client success at BDO as a Customer Success Manager, specializing in Dynamics 365 Managed Services. Leverage your ERP skills while leading a dedicated team delivering excellence in project management and service.

In this key role, you will oversee Microsoft Dynamics 365 engagements, focusing on Business Central and F&O. Your rich experience in client success management will empower you to build strong client relationships and guide projects to successful completion. Additionally, you will manage SLA compliance and encourage innovative solutions throughout service delivery.

Key Responsibilities:
• Lead customer engagements from inception to completion
• Cultivate trusted relationships to drive business growth
• Define and manage project scopes, resources, and budgets
• Monitor SLA and KPI compliance, managing risks proactively
• Apply Agile and ITIL methodologies for operational success

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