Found Description
The Role
As a Customer Success Manager, you will be the primary advocate for a portfolio of enterprise and strategic partners post‑deployment. Your mission is to ensure that each customer transforms their business with Relevance AI’s agentic platform by helping them realize the “art of the possible,” driving ongoing value and expanding agentic automation across their organizations. While you’ll be introduced at kickoff, you will take full ownership following implementation, acting as the strategic lead for that account while collaborating with Solutions Architects to navigate technical complexities.
Responsibilities & Qualifications
- Own a portfolio of enterprise customer accounts post‑implementation, maintaining strong relationships with day‑to‑day champions and executive business sponsors.
- Drive customer health, adoption, retention, and expansion by identifying high‑impact opportunities for new use cases on the platform.