Customer Success Manager (B2B SaaS)

What you will do

Account Strategy:

• Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.
• Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
• Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
• Forecast and track key account metrics, including revenue, retention, and satisfaction.

Relationship Building:

• Build deep, trusted partnerships with senior stakeholders across top accounts.
• Proactively engage to understand evolving business needs and strategic priorities.
• Strengthen credibility through insight-driven recommendations and consistent follow-through.

Revenue Generation:

• Identify and execute upselling and cross-selling opportunities to drive account expansion.
• Lead contract negotiations to ...