Found Description
Drive customer success at Zip as a Customer Success Manager, working with major brands in a fast-growing environment. Engage with diverse businesses to enhance B2B purchasing efficiency and value.
This role involves overseeing our expanding customer portfolio and collaborating with engineering and product teams. As a Customer Success Manager, you'll define business outcomes and be a trusted advisor for procurement best practices. Work with companies like Coinbase and Snowflake to implement strategies that promote long-term customer satisfaction.
Key Responsibilities:
• Define outcomes and partner with clients for success
• Educate customers on Zip’s platform continuously
• Build relationships with key business stakeholders
• Maintain customer engagement and satisfaction levels
• Manage customer health using data-driven metrics
Requirements:
• 5+ years in customer success, account management, or consulting
• Strong interpersonal skills for building rapport<...
This role involves overseeing our expanding customer portfolio and collaborating with engineering and product teams. As a Customer Success Manager, you'll define business outcomes and be a trusted advisor for procurement best practices. Work with companies like Coinbase and Snowflake to implement strategies that promote long-term customer satisfaction.
Key Responsibilities:
• Define outcomes and partner with clients for success
• Educate customers on Zip’s platform continuously
• Build relationships with key business stakeholders
• Maintain customer engagement and satisfaction levels
• Manage customer health using data-driven metrics
Requirements:
• 5+ years in customer success, account management, or consulting
• Strong interpersonal skills for building rapport<...